Refund policy

Return and Refund Policy

We want you to be satisfied with your Cannon Reign purchase. Because all Cannon Reign products are made to order, please review product descriptions, sizing information, colors, and shipping details carefully before placing your order.

Return requests

You have 30 days after receiving your order to contact us regarding a return.

To request a return, email support@cannonreign.com with your order number and the reason for your request. Please do not send an item back before contacting us. Items returned without prior authorization will not be accepted.

If your return is approved, we will provide instructions explaining where and how to send your item. The return address will be provided after the return has been authorized.

For an approved standard return, the item must be unworn, unused, unwashed, and in the same condition in which it was received. Proof of purchase is also required.

Items that are defective, damaged, misprinted, or incorrect may be eligible for a full replacement or refund regardless of their condition.

Unless the item arrived damaged, defective, misprinted, or incorrect, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us at support@cannonreign.com within 30 days of delivery if your item is damaged, defective, misprinted, or different from what you ordered.

Please include:

Your order number
A description of the problem
Clear photographs showing the item and the issue

After reviewing the information, we may provide a replacement or refund. You may not be required to return a damaged, defective, misprinted, or incorrect item.

Made-to-order products, sizing, and buyer’s remorse

All Cannon Reign products are custom-printed and made to order.

We do not accept returns or exchanges for:

Incorrect size selection
Incorrect color selection
Buyer’s remorse
Change-of-mind purchases
An incorrect shipping address entered by the customer
Fit issues when the product matches the size ordered
Normal variations associated with the printing or production process

Please review the size chart provided on the product page before ordering. Contact us at support@cannonreign.com if you have a sizing question before making your purchase.

If your item arrives defective, damaged, misprinted, or incorrect, contact us within 30 days and we will work to make it right.

Exchanges

We do not offer direct exchanges for sizing issues, color selection, or buyer’s remorse.

If an item is defective, damaged, misprinted, or incorrect, we may provide a replacement after reviewing the issue.

Nonreturnable items

We cannot accept returns for:

Products returned because of incorrect size or color selection
Buyer’s remorse or a change of mind
Worn, washed, altered, or used products, unless the item is defective, damaged, misprinted, or incorrect
Personalized products or products created according to a customer’s individual specifications
Items returned without prior authorization
Gift cards
Final-sale or clearance items, except where required by applicable law

All Cannon Reign products are made to order. However, defective, damaged, misprinted, or incorrect items may still qualify for a replacement or refund regardless of condition.

European Union 14-day cooling-off period

When an order is shipped to a country where a statutory right of withdrawal applies, eligible customers may cancel or return the order within 14 days after receiving it without providing a reason.

Returned merchandise must be unworn, unused, and in its original condition. Proof of purchase is required. Customers are responsible for return shipping unless the merchandise is defective, damaged, incorrect, or applicable law requires otherwise.

The right of withdrawal may not apply to personalized products or products made according to a customer’s individual specifications. Nothing in this policy limits any consumer rights provided by applicable law.

Refunds

We will notify you after receiving and inspecting an approved return or after reviewing the evidence provided for a damaged, defective, misprinted, or incorrect item.

We will then notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we approved your refund, contact us at support@cannonreign.com.